FAQ – Frequently Asked Questions
General Questions
How does the Kyrova Touchless Soap Dispenser work?
The dispenser uses an infrared sensor to detect your hand and automatically releases soap – no touching required. Simply place your hand beneath the nozzle and soap is dispensed within milliseconds.
What type of soap can I use?
The Kyrova dispenser is compatible with liquid soap, foam soap, hand sanitizer gel, and alcohol spray – depending on the model you choose. Check your product page for the specific type supported.
How is the dispenser powered?
The dispenser is USB rechargeable. A full charge lasts approximately 30–60 days depending on usage frequency. A charging cable is included in the box.
Is it waterproof?
The dispenser is splash-resistant and designed for bathroom and kitchen use. It should not be submerged in water.
Shipping & Delivery
How long does delivery take?
Orders are typically delivered within 7–15 business days. You will receive a tracking number by email once your order has been dispatched.
Do you ship internationally?
Yes, we ship to most countries in Europe and beyond. Shipping costs and delivery times may vary by destination.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking link. You can also contact us at our contact page if you need assistance.
Returns & Refunds
What is your return policy?
We offer a 14-day return policy. If you are not satisfied with your purchase, you may return it within 14 days of receiving it, provided the item is unused and in its original packaging.
How do I initiate a return?
Contact us via our contact page with your order number and reason for return. We will guide you through the process.
When will I receive my refund?
Refunds are processed within 5–10 business days after we receive and inspect the returned item.
Product & Warranty
Does the dispenser come with a warranty?
Yes, all Kyrova dispensers come with a 12-month warranty against manufacturing defects.
What if my dispenser stops working?
First, ensure the battery is charged. If the issue persists, contact us and we will troubleshoot with you or arrange a replacement if the product is under warranty.
Can I buy replacement parts?
Please contact us directly if you need spare parts or accessories.
Still have questions?
We're happy to help. Reach out to us via our contact page and we'll get back to you as soon as possible.